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What Does Error Code 12007 Mean?

· ·

According to Intuit, error code 12007 can occur when updating QuickBooks or updating a QuickBooks payroll service. The error is caused by:

  • a network timeout that is preventing QuickBooks from accessing the server
  • internet connection problems
  • internet security or firewall settings that are blocking the connection
  • the fact that Internet Explorer may not be the default browser
  • incorrect SSL settings

Troubleshooting this error depends on the situation in which the error occurred.

Situation 1 – The Error Occurred Updating QuickBooks Itself

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection settings, as shown below.

QuickBooks Premier 2009 Internet Connection Setup 2

Click Next.

QuickBooks Premier 2009 Internet Connection Setup 3

Click Done and try to perform the update again.

For more information troubleshooting this error when updating QuickBooks itself, consult this Intuit knowledge base article.

Situation 2 – The Error Occurred Updating a QuickBooks Payroll Service

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection (screen shot shown above) and click Next. Click the Advanced Connection Settings… button to display the Internet Properties window. On the Advanced tab, verify that Use SSL 2.0 and Use SSL 3.0 are checked. Click Apply and then Ok. Keep in mind that this change will affect your connection to the internet using Internet Explorer.

QuickBooks Premier 2008 Internet Properties Advanced SSL

Close and re-start QuickBooks; attempt to update the QuickBooks payroll service. For more information troubleshooting SSL settings, consult this Intuit knowledge base article.

If your Internet Properties were set correctly, the error may be caused by security or firewall software blocking access to certain programs. Consult this Intuit knowledge base article to troubleshoot access for QuickBooks programs.

For more information troubleshooting this error when updating a payroll service, consult this Intuit knowledge base article.

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What Does Error Code 12009 Mean?

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According to Intuit, error code 12009 can occur when updating QuickBooks or updating a QuickBooks payroll service. The error is caused by:

  • a network timeout that is preventing QuickBooks from accessing the server
  • internet connection problems
  • internet security or firewall settings that are blocking the connection
  • the fact that Internet Explorer may not be the default browser
  • incorrect SSL settings

Troubleshooting this error depends on the situation in which the error occurred.

Situation 1 – The Error Occurred Updating QuickBooks Itself

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection settings, as shown below.

QuickBooks Premier 2009 Internet Connection Setup 2

Click Next.

QuickBooks Premier 2009 Internet Connection Setup 3

Click Done and try to perform the update again.

For more information troubleshooting this error when updating QuickBooks itself, consult this Intuit knowledge base article.

Situation 2 – The Error Occurred Updating a QuickBooks Payroll Service

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection (screen shot shown above) and click Next. Click the Advanced Connection Settings… button to display the Internet Properties window. On the Advanced tab, verify that Use SSL 2.0 and Use SSL 3.0 are checked. Click Apply and then Ok. Keep in mind that this change will affect your connection to the internet using Internet Explorer.

QuickBooks Premier 2008 Internet Properties Advanced SSL

Close and re-start QuickBooks; attempt to update the QuickBooks payroll service. For more information troubleshooting SSL settings, consult this Intuit knowledge base article.

If your Internet Properties were set correctly, the error may be caused by security or firewall software blocking access to certain programs. Consult this Intuit knowledge base article to troubleshoot access for QuickBooks programs.

For more information troubleshooting this error when updating a payroll service, consult this Intuit knowledge base article.

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What Does Error Code 12031 Mean?

· ·

According to Intuit, error code 12031 can occur when updating QuickBooks or updating a QuickBooks payroll service. The error is caused by:

  • a network timeout that is preventing QuickBooks from accessing the server
  • internet connection problems
  • internet security or firewall settings that are blocking the connection
  • the fact that Internet Explorer may not be the default browser
  • incorrect SSL settings

Troubleshooting this error depends on the situation in which the error occurred.

Situation 1 – The Error Occurred Updating QuickBooks Itself

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection settings, as shown below.

QuickBooks Premier 2009 Internet Connection Setup 2

Click Next.

QuickBooks Premier 2009 Internet Connection Setup 3

Click Done and try to perform the update again.

For more information troubleshooting this error when updating QuickBooks itself, consult this Intuit knowledge base article.

Situation 2 – The Error Occurred Updating a QuickBooks Payroll Service

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection (screen shot shown above) and click Next. Click the Advanced Connection Settings… button to display the Internet Properties window. On the Advanced tab, verify that Use SSL 2.0 and Use SSL 3.0 are checked. Click Apply and then Ok. Keep in mind that this change will affect your connection to the internet using Internet Explorer.

QuickBooks Premier 2008 Internet Properties Advanced SSL

Close and re-start QuickBooks; attempt to update the QuickBooks payroll service. For more information troubleshooting SSL settings, consult this Intuit knowledge base article.

If your Internet Properties were set correctly, the error may be caused by security or firewall software blocking access to certain programs. Consult this Intuit knowledge base article to troubleshoot access for QuickBooks programs.

For more information troubleshooting this error when updating a payroll service, consult this Intuit knowledge base article.

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What Does Error Code 17337 Mean?

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According to Intuit, error code 17337 can occur when updating a QuickBooks payroll service.  The error is caused by incorrect SSL settings.

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection.  Verify that your connection is set to use your computer’s internet connection settings, as shown below.

QuickBooks Premier 2009 Internet Connection Setup 2

Click Next.

QuickBooks Premier 2009 Internet Connection Setup 3

Click the Advanced Connection Settings… button to display the Internet Properties window. On the Advanced tab, verify that Use SSL 2.0 and Use SSL 3.0 are checked. Click Apply and then Ok. Keep in mind that this change will affect your connection to the internet using Internet Explorer.

QuickBooks Premier 2008 Internet Properties Advanced SSL

Close and re-start QuickBooks; attempt to update the QuickBooks payroll service. For more information troubleshooting SSL settings, consult this Intuit knowledge base article.

If your Internet Properties were set correctly, the error may be caused by security or firewall software blocking access to certain programs. Consult this Intuit knowledge base article to troubleshoot access for QuickBooks programs.

For more information troubleshooting this error when updating a payroll service, consult this Intuit knowledge base article.

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What Does Error Code -6073, -816 Mean?

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According to Intuit, Error Code -6073, -816: “QuickBooks is unable to open this company file” is an error that has multiple possible causes.  The possible causes include:

  • multiple computers have hosting turned on instead of only 1
  • different releases of QuickBooks on the server and the affected workstation
  • insufficient file permissions
  • the Database Manager service is not running
  • the network data file (.nd) is damaged, missing, or marked as hidden
  • the transaction log file (.tlg) is marked as hidden
  • security software (e. g., a firewall) is blocking network traffic
  • other software is currently scanning the QuickBooks company file
  • QuickBooks is attempting to run a scheduled backup while the company file is in use
  • the company file (.qbw) is damaged

A screenshot of the actual error appears below:

QuickBooks Premier 2007 Error Code -6073, -816

There are a number of troubleshooting steps to resolve this error that are discussed in detail in the Intuit knowledge base article linked below.  Before proceeding to those steps, insure that all computers in your QuickBooks installation have been updated to the latest QuickBooks release.  To verify the version and release of QuickBooks, press F2 while QuickBooks is running to display the Product Information window.  The Product field shows the version and release at the top left of the window.  In the example below, Premier Accountant Edition 2009 is the version and R3P is the release.  Complete this step on each computer in your multiuser setup.

QuickBooks Premier 2009 Product Information Release

To follow the troubleshooting steps to resolve Error Code -6073, -816, consult this Intuit knowledge base article.

[Update: Unfortunately, it appears Intuit has removed that article, so the link is dead.]

See our related articles on Error Code -6190, -83 and Error Code -6138, -82 for more information.

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