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What Does Error Code -20 Mean?

Chief Mechanic · September 5, 2010 ·

Error Code -20 “QuickBooks PDF Converter Activation Error -20” seems to indicate that a code registry entry related to the integrated QuickBooks PDF converter could not be found. The integrated QuickBooks PDF Converter is a driver licensed by Intuit from from Amyuni Technologies. A screen shot of the error appears below:

The most common fix for this error is to re-install the PDF Converter, which involves deleting the QuickBooks PDF Converter and attempting to email any form or report. QuickBooks will automatically reinstall the PDF Converter after you’ve deleted it.

For more information on deleting and re-installing the PDF Converter, consult this Intuit knowledge base article.

Error code -20 is one of a long list of errors tied to the integrated PDF converter.

Error code -20 also appears to related to 3 other issues:

using QuickBooks in a 64-bit version of either Windows Vista or XP
upgrading the Amyuni PDF Converter to a newer version through Windows Update
having QuickBooks 2007 and either QuickBooks 2008 or 2009 installed on the same computer

If you are using a 64-bit version of either Windows Vista or XP and have received this error, it was most likely caused because some of the default settings on the Amyuni PDF Converter aren’t compatible with 64-bit operating systems. Intuit offers some possible solutions to this error in this Intuit knowledge base article.

We have also observed this error after installing operating system updates (not QuickBooks updates!) via Microsoft’s Windows Update service. Updates to the Amyuni PDF Converter are detected by Windows Update. Depending on your Windows Update settings, this update may have been installed automatically. Since the updated Amyuni PDF Converter was not the licensed version that came with QuickBooks, QuickBooks doesn’t detect the updated driver as licensed and activated. Unfortunately, deleting the QuickBooks PDF Converter and attempting to email another report (i. e., the recommendations above) do not appear to resolve the error in this circumstance. The solution is to uninstall the single Windows Update that updated the Amyuni PDF Converter, reboot, and then try to email a report. If the error still occurs, perform a clean install of QuickBooks. Before re-installing any program or altering any data file, insure that you have multiple backup copies of the programs and data files you are modifying.

Generally speaking, it’s not a problem to have multiple versions of QuickBooks installed on the same computer, provided they’re in different directories. Accountants often find this necessary to service clients with different QuickBooks versions. However, the QuickBooks PDF Converter for QuickBooks 2007 is a slightly different version than that for QuickBooks 2008 or 2009. This situation sometimes produces ErrorCode -20. The solutions are to close QuickBooks and wait a short period of time before relaunching QuickBooks to allow time for shared resources to be released, thereby resolving the error. Another possible solution is to repair your QuickBooks installation. For more information on this error in this circumstance, consult this Intuit knowledge base article. This error in QuickBooks 2007 is also discussed in another Intuit knowledge base article. Unfortunately, the reports we’ve received indicate that the fixes do not resolve the problem for good.

For more information on resolving Error Code -20, consult this Intuit knowledge base article.

If the steps outlined in that article don’t resolve the error, Intuit also offers these basic printer troubleshooting tips.

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What Does Error 13739 97471 Mean?

Chief Mechanic · August 29, 2010 ·

According to Intuit, “Unrecoverable Error 13739 97471” can occur when attempting to download a bank statement. It’s similar to “Unrecoverable Error 13691 59297,” which can occur when attempting to display a previous bank reconciliation and has similar troubleshooting steps.

This error can occur for 1 of several possible reasons:

The Display PDF in Browser option is selected in Adobe Reader 9 or
The .QBW company file is damaged

If you’re using Adobe Reader 9, complete these steps to troubleshoot the problem:

Close QuickBooks
Open Adobe Reader 9, click Edit->Preferences…->Internet and de-select the Display PDF in browser option
Re-start QuickBooks and attempt to download the bank statement that triggered the error
If the problem still exists, close QuickBooks and run reboot.bat, a batch file located in the QuickBooks program folder
Re-start your computer and re-start QuickBooks and attempt to download troublesome bank statement
If the problem still exists, attempt to repair your QuickBooks installation
If repairing your QuickBooks installation fails to fix the problem, perform a clean install of QuickBooks

You can also test whether this error occurs only in 1 company file. If so, that company file may be damaged. Investigate repairing a damaged company file.

This error is also discussed in this Intuit knowledge base article.

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What Does Error 13691 59297 Mean?

Chief Mechanic · August 29, 2010 ·

According to Intuit, “Unrecoverable Error 13691 59297” can occur when attempting to display a previous bank reconciliation report in QuickBooks Premier. It’s similar to “Unrecoverable Error 13739 97471,” which can occur when downloading a bank statement and has similar troubleshooting steps.

This error can occur for 1 of several possible reasons:

The Display PDF in Browser option is selected in Adobe Reader 9 or
The .QBW company file is damaged

If you’re using Adobe Reader 9, complete these steps to troubleshoot the problem:

close QuickBooks
Open Adobe Reader 9, click Edit->Preferences…->Internet and de-select the Display PDF in browser option
Re-start QuickBooks and attempt to display the previous bank reconciliation that triggered the error
If the problem still exists, close QuickBooks and run reboot.bat, a batch file located in the QuickBooks program folder
Re-start your computer and re-start QuickBooks and attempt to display the troublesome bank reconciliation
If the problem still exists, attempt to repair your QuickBooks installation
If repairing your QuickBooks installation fails to fix the problem, perform a clean install of QuickBooks

Explore additional information on running reboot.bat, repairing your QuickBooks installation, or performing a clean install of QuickBooks.

You can also test whether this error occurs only in 1 company file. If so, that company file may be damaged. See our article on rebuilding a damaged company file for more help.

This error is also discussed in this Intuit knowledge base article.

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How Do I Generate a Purchase Order For a Special Order Item On a Sales Order In POS?

Chief Mechanic · August 26, 2010 ·

To generate the purchase order (PO) for a special order item on a sales order in POS, start with the list view of sales orders by clicking on the Sales Order button in the POS toolbar.

This article is part of a related series of articles covering adding a new sales order with a special order item, generating a purchase order for that item and emailing it to the vendor, receiving the special order item into inventory, and recording the sale or shipment.

From the list view, click Generate PO on the I Want To… menu. Note that the buttons visible on the toolbar are configurable, so you may need to modify your toolbar to see the Receive Items button.

QuickBooks POS 8 Sales Order Generate Purchase Order

In the Generate PO window, enter either Doc Qty (i. e., a portion of the quantity required for this sales order in the event you want to order a partial quantity of an item) or click Select All to order the full quantity of all items required to fill this sales order. Enter any Customer Order Instructions and click Continue.

QuickBooks POS 8 Sales Order Generate Purchase Order 2

You’ll be given the opportunity to see a list of the PO’s created, print them, or email them directly to vendors. In our example article, we opted not to enter the Order Cost when adding the special order item to a new sales order. This is a common occurrence in a retail setting, where the Order Cost may not be readily available when entering a customer’s order. It also may be more appropriate to review product costs after hours or without delaying the customer. If an accurate Order Cost wasn’t entered when the special order item was created, do not email the PO at this point – it doesn’t contain accurate cost information. Instead, deselect this option and revise the purchase order.

QuickBooks POS 8 Sales Order Generate Purchase Order 3

To edit the PO, double click on it in the list of outstanding PO’s. Enter an accurate Order Cost (also displayed simply as Cost) for this item, along with any other required changes, and click Close. With the correct costs, we’re now in a position to transmit this PO to the vendor. From the PO list, select the PO and click the E-mail button. POS will invoke your default email client with the PO attached in PDF format, and you’ll have a chance to add to the default message.

QuickBooks POS 8 Sales Order Generate Purchase Order 4

We’ve now placed our customer’s special order with the vendor. Once the special order item has been delivered to us or directly to the customer, we’ll need to receive it into inventory and record the sale to the customer upon delivery.

When processing PO’s from POS, you can generate multiple PO’s for a single customer order. POS reduces the Due quantity on the sales order by the quantity already delivered. The PO number that POS generates combine an order type prefix (such as SO for Sales Order), the order number, and a counter for that that order type and order number. In our example, the PO we generated was the first PO (the counter) for Sales Order (the order type) number 1 (the order number), so the PO # was SO11. While reviewing a customer’s sales order, you can view the PO’s for that sales order by clicking on View POs from the I Want To… menu.

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