QBGarage.com

The QuickBooks Specialists

You are here: Home / Archives for repair

repair

What Does the Error “This Application Failed To Start Because MSVCR80.DLL Was Not Found” Mean?

· ·

According to Intuit, the error “This application failed to start because MSVCR80.DLL was not found” is an error that indicates your QuickBooks installation is damaged.  The exact cause of the error hasn’t been determined.

Microsoft’s msvcr80.dll is a component of Visual C++ 2005 runtime environment that’s necessary for QuickBooks to function properly.  If the file had been deleted, modified, or isn’t the correct version, QuickBooks will produce this error.

Fixing the error involves re-installing the msvcr80.dll file from the QuickBooks installation CD and repairing your QuickBooks installation.

Our articles on performing a clean installation, repairing your QuickBooks installation, and another error involving the msvcr80.dll may prove helpful.

To follow the troubleshooting steps to resolve this error, consult this Intuit knowledge base article.

Vote This Post DownVote This Post Up (No Ratings Yet)
Loading...

What Does Error 13739 97471 Mean?

· ·

According to Intuit, “Unrecoverable Error 13739 97471” can occur when attempting to download a bank statement.  It’s similar to “Unrecoverable Error 13691 59297,” which can occur when attempting to display a previous bank reconciliation and has similar troubleshooting steps.

This error can occur for 1 of several possible reasons:

  1. The Display PDF in Browser option is selected in Adobe Reader 9 or
  2. The .QBW company file is damaged

If you’re using Adobe Reader 9, complete these steps to troubleshoot the problem:

  1. Close QuickBooks
  2. Open Adobe Reader 9, click Edit->Preferences…->Internet and de-select the Display PDF in browser option
  3. Re-start QuickBooks and attempt to download the bank statement that triggered the error
  4. If the problem still exists, close QuickBooks and run reboot.bat, a batch file located in the QuickBooks program folder
  5. Re-start your computer and re-start QuickBooks and attempt to download troublesome bank statement
  6. If the problem still exists, attempt to repair your QuickBooks installation
  7. If repairing your QuickBooks installation fails to fix the problem, perform a clean install of QuickBooks

You can also test whether this error occurs only in 1 company file.  If so, that company file may be damaged.  Investigate repairing a damaged company file.

This error is also discussed in this Intuit knowledge base article.

Vote This Post DownVote This Post Up (No Ratings Yet)
Loading...

What Is REBOOT.BAT and How Do I Run It?

· ·

In QuickBooks, reboot.bat is a batch file located in the QuickBooks program folder that re-registers .DLL and .OCX files under Microsoft Windows.

Repairing a QuickBooks installation also re-registers these files, along with performing other repair steps, so if you’re planning to repair your QuickBooks installation or if you’ve just completed that troubleshooting step, you don’t need to run reboot.bat.

Under Windows Vista, the default program folder for QuickBooks is:

C:Program FilesIntuitQuickBooks yyyy

where yyyy represents your version of QuickBooks, as in QuickBooks 2009.

Reboot.bat is also discussed in this Intuit knowledge base article, including additional information on locating batch file.

Vote This Post DownVote This Post Up (No Ratings Yet)
Loading...